What currency are the prices do I see in the site?

All prices are in Canadian Dollars by default. If you see the prices in Canadian Dollars and you wish to see the prices in US Dollars, you may use the dropdown menu at the very top righthand corner of the page to switch pricing views.

I just placed an order, when will it ship?

Orders for products that are in stock usually ship within 3-5 business days of when we receive the order. Items that are not in stock will take longer to ship, and shipping times will vary based on the availability of the item. If you are concerned about shipping times or have a deadline, please contact us for more detailed information about the particular item you are interested in.

I am not in love with my order, can it be returned? What if there is an issue?

We work hard to make sure our product images and descriptions are accurate. However, mistakes can happen. If there is a discrepancy about a material fact from the item you purchased, let us know right away. We will research and edit the product where appropriate. If you desire to cancel your product order, delivery or request a refund, please reach out to us to explore the best options. If there is anything wrong with your purchase, contact our team immediately and we will work hard to make it right! https://plaid-place.myshopify.com/pages/contact or sales@plaidplace.com

 

Can I cancel my order?

If you desire to cancel your product order, delivery or request a refund, please reach out to us to explore the best options.

How long does shipping take?

If we have an item in stock, the average shipping time (within Canada) is about 7-10 business days. Where possible, we will contact you with your tracking number once your item has shipped.
If we do not have an item in stock, your item will take longer to ship, and shipping times will vary based on the availability of the item. If you are concerned about shipping times or have a deadline, please contact us for more detailed information about the particular item you are interested in.

I have a question that wasn't answered, can you please help?

Absolutely! Please send us message at https://plaid-place.myshopify.com/pages/contact or sales@plaidplace.com and we will be happy to assist you in any way we can. We do receive a large number of emails, so if you wish to get a prompt response, please attach your order number and describe your query in detail. Thanks!